Refund Policy

Refund Principle

Credit packages are a prepaid, one-time purchase. Only orders where the audio processing feature was never used, even once, are eligible for a refund.

If you have used the audio processing feature even once after payment, that order is not refundable at all, including any remaining unused credits.

Right of Withdrawal

Under Korea's Act on Consumer Protection in Electronic Commerce, you may request a full refund within 7 days of payment if you have not used any credits at all.

Once you have used the credits even once, the right of withdrawal no longer applies to the remaining balance either, under Article 17(2)(5) of that Act (service provision has already begun).

How to Request a Refund

Use the refund request button next to the order on the Payment History screen in My Page. The button only appears for orders that have never been used.

Our team reviews each request manually and approves or rejects it; you can check the outcome on My Page.

Processing Time

Once we receive your request, we process the refund to your original payment method within 3 business days.

Depending on your payment method, it may take additional time for the refund to actually appear (subject to your card issuer's or easy-pay provider's policies).

When Refunds Are Not Available

• Any order where the audio processing feature was used even once (including its remaining balance)
• Credits granted for free (sign-up bonus, daily free credits, first-purchase bonus credits)
• Credits obtained through fraudulent means

Contact

Send any refund-related question through the contact page below.